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Frequently Asked Questions

What if I have a question about how to use this platform?

If you have questions about how to use this platform click here to see a tutorial. If you have other questions that are not answered in these FAQ’s please fill out the “Contact Us” form or email us at and we will get back to you ASAP.

What if I want to add an animal to my contract?

If your lease addendum allows pets go to the applications page and select the “pet application”. It will outline all the documents and details. If you need to add an Emotional Support Animal, go to the applications and select the “ESA Application”. It will have outline the documents and steps needed to complete the application. We highly recommend not using an online vendor selling ESA letters as most are not legitimate according to HUD guidelines. If you need to add a Service Animal to your addendum, you can find that application as well on the applications page.

When would I “Report a Violation”?

If you notice other tenants that might be breaking rules (sneaking in unauthorized animals, not cleaning up their animals poop, excessive noise, etc) please report that as a violation and if possible upload a picture, video, or audio recording to show the landlord exactly what is happening. This way the landlord can fix the issue immediately and make your renting experience as good as possible!

What if a friend/family member is coming to visit and wants to bring their animal?

 In the applications section there is an application for an animal visitation. This must be filled out in advance and approved to allow the animal onto the property. If an animal is on the leased premises and not approved, it can result in an “unauthorized animal fee”.