Logan Miller

Emotional Support Animals, Service Animals, and Pets. What’s the Difference?

Blog

Over the years, these furry friends have transformed into more than just household pets, they have become an integral part of many people’s physical and mental health. Understanding the differences between an emotional support animal, a service animal, and a pet is essential to understanding how to properly accommodate, manage, and appreciate these animals and those who rely on them.

Logan Miller

February 21, 2025

Considerations Tenants Make When Choosing a Rental

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Studies show 75% of renters own at least one pet, and pet owners rent for an average of 8 months longer than non-pet-owners. This means allowing pets to live at your rental property is one way you can attract and keep long-term tenants. With that in mind, here are some specific policies and practices to consider if you want to take this step and allow pets at your rental property.

Logan Miller

February 21, 2025

Boost Income and Cover Damage Expenses With a Pet Guarantee

Blog

Establishing a pet guarantee is a smart way for owners and property managers to take advantage of the benefits of allowing pets on property while also resting assured that any associated damage is paid for at no risk to the bottom line. Pet guarantees are best implemented alongside pet management solutions. This helps ensure that the program is managed successfully and that all pets on property are verified as well.

Logan Miller

February 21, 2025

Animals in Rentals in 2025: What You Need to Know as a Landlord

Pets aren’t going anywhere in the United States. The number of households caring for an animal continues to rise, and renters have come to expect that landlords adopt policies that allow them to keep their furry friends when they look for new homes.

Logan Miller

February 10, 2025

A Resident’s Guide to the Pet Screening Process

Blog

Understanding the pet screening process as a resident is vital for creating a harmonious living environment. As a prospective pet-owning tenant, you will likely be asked to submit an application for your pet to live with you in a rental community. All the documentation requested and guidelines presented are there to protect both you and property management and ensure a content living environment for all residents.

Logan Miller

February 10, 2025

5 Common Pet Management Challenges Faced by Property Managers (And How to Solve Them)

Blog

Allowing pets in rental properties can provide numerous benefits for both property managers and tenants. For property managers, it can increase their pool of potential renters and help reduce vacancy rates. For tenants, allowing pets can provide companionship, increase their sense of security, and improve their overall quality of life.

Logan Miller

February 10, 2025

5 Best Practices to Properly Screen Pets for Apartments

Blog

Implementing a pet policy in a residential complex is a balancing act that requires careful consideration of various factors such as breed restrictions, weight limits, and behavioral evaluations. While residents should be accommodated, safety and avoiding unnecessary risk should be a big part of the equation. Verifying ESA letters and using pet management software can streamline the screening process, ensure accuracy and consistency in pet management, and help with compliance and reporting.

Logan Miller

January 16, 2025

Why Your Property Needs Pet Management Software: Benefits and ROI

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The software can help you to save time and resources, generate additional revenue through pet services, and improve overall retention rates through clear communication and pet-friendly policies. Don’t forget that it can also help reduce liability from property damage or a dog attack. That’s why we encourage all property managers to consider getting pet management software to improve all their pet management processes and deliver a better experience to residents.

Logan Miller

January 16, 2025

Why Pet Fees are an Essential Landlord Strategy

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Pet fees are a sensitive subject among both tenants and landlords. Many renters feel that these fees are an unfair tax that they’re forced to pay for having furry family members. As a landlord, this may cause you to hesitate to include pet rent and fees in your pet policy.

Logan Miller

January 16, 2025

ESA Laws in California: Everything a Property Manager Needs to Know

Blog

California is a vibrant state with a massive population and all kinds of people from various backgrounds. As a property manager, you will come across many ESA and service animal requests.

Logan Miller

January 13, 2025

The Opportunity Cost of Not Verifying Tenant ESA Letters

Blog

As a property manager, pet fees and deposits are the best way to protect your property from pet-related damages and unexpected costs. Unfortunately, pet owners have found a convenient loophole using Emotional Support Animal (ESA) letters to help them get out of paying any pet fees.

Logan Miller

January 9, 2025

Renting to Pet Owners: Records Every Landlord Should Keep

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The presence of pets adds a layer of consideration as they coexist with other tenants who may or may not have pets of their own. It’s best to arm yourself with information regarding your tenants and their pets, so you can protect yourself from pet-related issues, check if a new tenant is a good fit to the current dynamic, and keep everyone happy.

Logan Miller

January 9, 2025

Landlord Q&A: Should You Move to a Pet-Friendly Policy?

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Some may ask, what is the point of having a pet-friendly policy? And, are there any downsides to transitioning to one? Let us help answer some of these common questions and discuss both the challenges and benefits that make it a decision worth considering.

Logan Miller

January 9, 2025

ESA vs. Service Animal vs. Pet: Understanding the Differences

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Understanding the differences between ESAs, service animals, and pets is crucial for creating a supportive and legally compliant living environment. Each type of animal plays a unique role in the lives of their owners, and it’s important for both landlords and tenants to be aware of the distinctions.

Logan Miller

January 9, 2025

Working with ESA Laws in Wisconsin

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Wisconsin has around 785,000 rental households, which works out to 25% to 30% of the total population. When you have so many families and individuals renting homes and apartments, you will eventually come across emotional support animals.

Logan Miller

January 9, 2025

Here's How an ESA HUD Sting Cost This Property Manager $80,000

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As a landlord or property owner, you have a legal duty to understand the Fair Housing Act and its implications for assistance animals at your property. Not knowing this information can be costly. Here's how one landlord learned that the hard way.

Logan Miller

January 9, 2025

Five Tips for Managing Pets on Your Rental Properties

Blog

Property management can be a challenging task, especially when it comes to dealing with pets. From enforcing pet policies to managing pet waste, there are a variety of issues that property managers must navigate.

Logan Miller

January 9, 2025

The Landlord’s Guide To Tenants With Pets

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Allowing pets can dramatically increase the number of people interested in your rental. On the other hand, pets can inflict some severe damage to your property. Ultimately, the choice is yours, and we hope that the following guide will help you make your decision.

Logan Miller

January 9, 2025

Do Landlords Have to Accept Emotional Support Animals?

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In this guide, we'll unpack the legalities surrounding ESAs and Service Animals in rental properties, helping you understand when and how to accommodate these special companions within your units.

Logan Miller

January 9, 2025

How Emotional Support Animals Help Residents and Why They Matter

Blog

These animals offer comfort in distressing times and play a key role in improving the emotional well-being of their owners. In this article, we’ll explore how ESAs help residents and discuss the increasing problem of unreliable ESA claims, which jeopardize the legitimacy of true emotional support needs.

Logan Miller

January 9, 2025

Breed Restrictions in Apartments

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The debate over breed restrictions in rental properties has long divided communities and property managers alike. Breed restrictions are rules set by landlords or property management companies that prohibit the ownership of certain dog breeds within their properties.

Logan Miller

January 9, 2025

A Landlord's Guide to ESA Verification

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Let’s review a guide to balancing the harmonious living environment your tenants require and safeguarding your property from Fido’s activities.

Logan Miller

February 6, 2025

Seven ESA Loopholes Commonly Used by Tenants and How to Close Them

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Residential pet owners can often find crafty ways to skirt around policies or stretch the rules of leases and pet agreements in order to avoid fees or bring more animals into their homes.

Logan Miller

January 9, 2025

Pets That Cause the Most Property Damage

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Allowing pets on a property can help increase the prospective tenant pool and allow leasers to earn more revenue through pet fees. Understanding what to expect and what breeds are more likely to cause loss and destruction can help you prepare and set appropriate boundaries.

Logan Miller

January 9, 2025

Can You Charge A Pet Deposit For Assistance Animals?

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Assistance animals, including Emotional Support Animals (ESAs) and service animals, play crucial roles in the lives of many. Yet misunderstandings about their legal protections can lead to problematic situations.

Logan Miller

January 9, 2025

Online Emotional Support Animal Letters & How to Spot Them

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To officially recognize an animal as an ESA, the owner needs to obtain an ESA letter issued by a licensed mental health professional (LMHP).

Logan Miller

January 9, 2025

Can You Have More Than One Emotional Support Animal?

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Landlords and housing providers must consider requests for multiple ESAs if the resident provides proper documentation that each ESA supports them with a distinct need.

Logan Miller

January 9, 2025

Pet Screening Checklist: Everything You Need to Ask Before Move-in

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Are you curious about how to assess a pet's suitability for your rental? This guide will help you navigate the key aspects of your pet screening checklist so you can establish a friendly and well-organized living environment for both tenants and their furry friends.

Logan Miller

January 9, 2025

Is Third-Party ESA Verification Right for You?

Blog

You want to be supportive, but stories of "emotional support peacocks" make you wonder where to draw the line. Enter third-party ESA verification - a clear guide in the murky waters of property management.

Logan Miller

January 9, 2025

Pet Policy Powerhouse: How a 1,967 Unit Property Scored a 265% ROI with OurPetPolicy

Case Study

Pet Policy Powerhouse: How a 1,967 Unit Property Scored a 265% ROI with OurPetPolicy

Logan Miller

January 9, 2025

What Rights Do Landlords Have With Emotional Support Animals?

Blog

Emotional Support Animals (ESAs) have become increasingly common in rental properties. ESAs differ from pets as they provide significant emotional support to their owners.

Logan Miller

January 9, 2025

Emotional Support Animal Laws for Rentals

Blog

Emotional support animals (ESAs) play a crucial role in providing comfort and therapeutic benefits to individuals living with mental or emotional disabilities. These animals offer invaluable support to their owners, and laws exist to ensure that they are protected from discrimination in housing, travel, and other aspects of day-to-day life.

Logan Miller

January 9, 2025